A growing behavioral health organization is seeking an experienced and compassionate Director of Admissions to lead a high-performing intake and admissions team supporting multiple treatment programs.
This is a leadership opportunity for someone who understands that admissions is more than operations — it is the first critical touchpoint in a client’s recovery journey. The ideal candidate combines strong operational oversight, team leadership, ethical decision-making, and relationship management to create an exceptional admissions experience for clients, families, and referral partners.
The organization offers a collaborative leadership environment, strong clinical support, and the opportunity to make a meaningful impact within a rapidly evolving behavioral health landscape.
Compensation & Benefits
- Competitive base salary + performance bonus opportunity
- Comprehensive medical, dental, and vision benefits
- 401(k) with employer contribution/match
- Paid time off and paid sick leave
- Wellness reimbursement/gym stipend
- Leadership development and growth opportunities
- Supportive, mission-driven culture
Key Responsibilities
Admissions Leadership
- Lead and supervise an admissions/intake team overseeing client inquiries, assessments, and admissions coordination
- Ensure a compassionate, professional, and ethical experience throughout the admissions process
- Collaborate with clinical and operational leadership to ensure appropriate client placement and continuity of care
- Develop and improve workflows, processes, and department efficiencies
Operations & Performance Management
- Oversee daily admissions operations and intake performance
- Monitor KPIs, conversion metrics, referral trends, and operational reporting
- Establish departmental goals and performance benchmarks
- Partner cross-functionally with clinical, operations, utilization review, and billing teams
Insurance & Financial Coordination
- Oversee insurance verification, benefit review, and authorization processes
- Support accurate documentation and clean handoff processes for billing/revenue cycle teams
- Monitor payer trends, reimbursement considerations, and operational efficiencies
- Assist with forecasting and admissions-related reporting initiatives
Marketing & Referral Relationship Support
- Collaborate with outreach and marketing teams to support organizational growth initiatives
- Maintain strong relationships with referral partners and community stakeholders
- Ensure alignment between admissions, outreach, and clinical operations
- Support initiatives that strengthen referral pipelines and client engagement
Team Development
- Recruit, mentor, and develop admissions staff
- Provide coaching, accountability, and ongoing professional development
- Manage scheduling, staffing coverage, and departmental performance
- Foster a positive, collaborative, and solutions-oriented culture
Ideal Candidate Profile
- Strong leadership background within behavioral health, healthcare admissions, or intake operations
- Ability to balance client care, operational performance, and ethical decision-making
- Highly organized, data-driven, and operationally minded
- Excellent communication and relationship-building skills
- Comfortable working in a fast-paced, high-growth environment
- Collaborative leadership style with strong emotional intelligence
Preferred Qualifications
- Experience within residential treatment, mental health, substance use disorder, or higher levels of care
- Familiarity with EMR systems, CRM/admissions platforms, and intake workflows
- Experience managing admissions coordinators, intake teams, or call center operations
- Understanding of commercial insurance, out-of-network benefits, and reimbursement processes
- Bachelor’s degree in Healthcare Administration, Business, Psychology, or related field preferred
Minimum Qualifications
- 5+ years of admissions or intake experience within behavioral health, mental health, healthcare, or SUD treatment settings
- 3+ years of leadership or management experience
- Strong understanding of admissions operations, insurance verification, utilization processes, and client intake coordination
Additional Requirements
- Ability to work flexible hours as operational needs require
- Valid driver’s license and reliable transportation preferred
- CPR/First Aid certification preferred or ability to obtain
- Successful completion of background screening and employment verification
- Compliance with HIPAA and applicable healthcare regulations
Why This Opportunity?
This role offers the chance to lead a critical department within a mission-driven organization dedicated to delivering high-quality behavioral healthcare. The Director of Admissions will play a key role in shaping the client experience, driving operational excellence, and supporting organizational growth while helping individuals access life-changing care.